Refund and Returns Policy
At Singletree Events, we take pride in providing exceptional event management services. This Refund & Return Policy outlines how we handle cancellations, refunds, and rescheduling.
1. Service-Based Policy
Since we provide event management services rather than physical products, “returns” do not apply. Instead, this policy covers refunds and cancellations related to our services.
2. Booking & Payments
- A non-refundable deposit (percentage or fixed amount) is required to confirm any booking.
- Remaining payments must be settled according to the agreed schedule before the event date.
3. Cancellations by Client
- More than 30 days before the event: Eligible for a partial refund, excluding the non-refundable deposit and any costs already incurred.
- 15–30 days before the event: Refund of up to 50% of payments made (excluding deposit).
- Less than 15 days before the event: No refund will be issued, as preparations and vendor commitments will already be in progress.
4. Cancellations by Company
In the unlikely event that Singletree Events cancels your booking due to unforeseen circumstances, we will:
- Offer a full refund, including the deposit.
- Provide the option to reschedule at no additional cost.
5. Rescheduling Policy
- Clients may request to reschedule their event date.
- Rescheduling is subject to availability and may incur additional charges if vendors or venues require adjustment fees.
6. Refund Processing
Approved refunds will be processed within 14 business days using the original payment method.
7. Non-Refundable Items
The following are non-refundable:
- Deposits or advance payments.
- Third-party vendor costs (venues, performers, caterers, etc.) already paid on your behalf.
- Customized event materials (e.g., signage, décor, print items).
8. Contact Us
If you have questions about our Refund & Return Policy, please contact:
Singletree Events
Email: info@singletreeevents.com
